Enquiries For Cardholders


The UniCard Prepaid Card is a reloadable prepaid card that looks and works like any other MasterCard card without offering a credit facility. As such, cards need to be loaded with funds in order to be used. The value of a purchase is deducted directly from the funds available on the card. Our cards can be used at any point of sales (POS), online, or through phone calls, anywhere that is displaying the MasterCard trademark.

No. You can apply for and obtain a UniCard Prepaid Card regardless of your credit rating or bank account balance.

You can transact with and manage your card accounts using our mobile app that is available on both iOS and Android Operating Systems. The app allows you to make fund transfer,  as well as check your balance and transactions. In addition, the UniCard online transaction platform enables all these operations to be performed at your own convenience. 

Cash deposit(bank), credit card through Adyen and Paypal, EBPP, and Jetco are some of the convenient ways you can load your card.

In the event that a card is lost or stolen, you can block the card immediately by using our mobile app. A card can also be locked temporarily and unlocked at your convenience by using the app.

Delivery time may be various according to different card distribution methods provided by co-branders.

Upon receipt of your prepaid card, you must sign the back of the card in the space highlighted ‘Authorised signature’ and then activate your card as per the instructions provided in the welcome pack.

There is no interest accrued on the prepaid funds.

Yes, the UniCard Prepaid Card expires after 3 years. If you actively use the card, a replacement will be offered. The validity period is printed on the front of the card.

There is no minimum balance requirement on the UniCard Prepaid Card.

SecureCode is a safety protocol developed by MasterCard to improve the security of online payments and works as an additional layer of security.

You can use your card anywhere in the world where the MasterCard Acceptance Mark is displayed.

You may activate your card at iWallet, UniCard App, or contact our customer service.

You may manage your card and card account at iWallet or UniCard App.